At NPC Automotive, our focus is on providing mechanics with the speed, availability, and accuracy they need to “WOW!” their customers and drive their business to new heights. We provide quality parts with the fastest and most reliable service, and our no-hassle shipping and warranty policies are tailored accordingly. We know the importance of excellent customer service, and we want to make sure our customers are able to provide the same.
Warranty
Each part we provide comes with a two-replacement warranty. If the part you receive doesn’t work, let us know and we’ll send you a replacement; no need to send the original back. The replacement part comes with the same warranty promise, and if a second replacement doesn’t work for you, we’ll provide you a full refund.
Returns
Return any ECU within 365 days for a full refund if it doesn’t meet your needs. Our return policy is no-risk; at NPC Automotive, we do not charge any service or restocking fees.
Shipping
We ship all parts, including warranty replacements, via UPS Next Day Air. This comes at no extra cost within the contiguous United States. (We may charge shipping for Alaska, Hawaii, and Canada.)
Brand Promise Guarantee
Order any part before 4pm CT, and we will deliver it to you the next day, or it’s free. (Note: this does not apply if the part is out of stock and must be back-ordered.)
Brand Belief
Delivering exceptional customer experience and ensuring timely, compatible automotive computer delivery should be your top priorities. Opting for a low-cost part could damage your reputation, profitability, and your ability to deliver on your promise. Eliminate the uncertainties associated with delayed or unreceived parts, by purchasing certified remanufactured automotive computers from NPC Automotive who prioritizes your needs for speed, availability, and accuracy.