At NPC Automotive, our focus is on providing mechanics with the speed, availability, and accuracy they need to “WOW!” their customers and drive their business to new heights. We deliver quality parts with the fast and reliable service. Also, we tailor our no-hassle shipping and warranty policies accordingly. We know the importance of excellent customer service, and we want to make sure our customers are able to provide the same.
Warranty Policy?
All parts sold by NPC Automotive Computers include a lifetime warranty (limited to one claim per item). If your part is defective, we’ll send a replacement. However:
- Defective units must be authorized for return with an RMA.
- We reserve the right to inspect returned parts for burn marks, water damage, or tampering before issuing a replacement.
- If your warranty claim has already been used or if the unit shows damage, the warranty is void.
Return Policy?
We offer a 30-day money-back guarantee from the date of purchase. After 30 days, items may only be eligible for exchange or store credit, at our discretion.
- Returns must be authorized via RMA.
- A 20% restocking fee applies to non-defective returns.
- Programmed units may be subject to a $75 programming fee.
- Returned parts must be in original condition, free from damage or tampering.
Please note: We do not reimburse labor, diagnostics, key programming, or third-party fees under any circumstance.
Shipping Policy?
- All orders are shipped via UPS 2nd Day Air, free within the contiguous U.S.
- Handling Time: 1–2 business days for refurbishing and programming.
- Same-Day Shipping: Orders completed by 3 PM CT may ship the same day.
- Expedited shipping is available at checkout for an added cost.
Alaska, Hawaii, and Canada may incur additional shipping charges.
Brand Promise Guarantee
Order any part before 3pm Central Time, and we will deliver it to you with the free UPS 2nd Day Air Shipping. (Note: this does not apply if the part is out of stock and must be back-ordered.)
Brand Belief
Delivering exceptional customer experience and ensuring timely, compatible automotive computer delivery should be your top priorities. Opting for a low-cost part could damage your reputation, profitability, and your ability to deliver on your promise. Purchase certified remanufactured automotive computers from NPC Automotive to avoid delays and ensure speed, availability and accuracy.
Contact Us
Get started with an Electronic Control Unit tailored to your needs today! Fill out the form below, and we’ll help you find the perfect solution. It only takes a minute to complete, and our team will take it from there to ensure you get the expert support and service you need.